How do I return an item?
Raise the return from the order page, pick a reason and a pickup slot. Pickup is free.
Updated 4 Oct 2026
- Open Account → Orders, choose the order and tap Return or replace.
- Select the items and quantity and pick a reason.
- Add photos if the item is damaged, defective or the wrong item — photos are required for these three reasons.
- Choose Refund or Replacement, and where the refund should go.
- Pick a pickup slot. Our courier partner collects the item free of charge.
Returns for damaged, defective or wrong items raised within the window are approved automatically. Other reasons are reviewed within 24 hours.
Keep the item unused, with its tags, accessories and original packaging. Electronics must be returned in the original box.